My 40th birthday which happened a couple years ago also marked the 1st year anniversary to losing my father and getting a promotion. Having lived a very minimalistic life until that point (and because my Dad was always urging me to do something special for myself) I was ready to treat myself to something special to mark the milestone. I ended up buying myself a solitare diamond ring. It made me feel wonderful - a gift I bought for myself...no other person involved (almost like coming of age...). My ring was a great companion for 3 years. Two weeks back with normal use, my entire solitaire with it's cushion fell out of the ring setting. I thought the diamond was lost but with the help of some wonderful people I located the diamond (after 15 panicky minutes....can't imagine next steps if the stone was lost !!!)
I contacted Tanishq hoping to understand next steps...the first tenet of their mission is - Total Customer Orientation... or so I thought. I was so wrong...
I sent my first email to a senior executive at Tanishq and heard nothing back and sent a follow-up email...NOTHING !!!
I am now getting my ring reset at a reputed local jeweller in San Francisco and paying $300 ( ~ Rs. 20,000) for fixing poor quality issues of the manufacturer. The jeweller concluded that the workmanship on the ring was really shabby ( 2 solders where the ring needed 6 solders if we are getting technical) and hence the solitaire had fallen out...When I read forums on Tanishq, I saw this as a complaint that a lot of people had about stones falling out of the setting.
I want to highlight this as an example of not just NOT standing behind the quality of your work and brand but also of a total customer disorientation and apathy to what a customer is going through. If you are thinking of buying from Tanishq for brand name and reputation - take my advise look locally and pay lesser elsewhere...
Diamonds may well be a girl's best friend but as I have sadly discovered...not a Tanishq Diamond !!!











