Saturday, December 22, 2012

Mea Culpa...

The lady doth protest too much...but give the lady a break, she has been through a lot in the past 3 weeks - her 1st grader had 5 days of Jet Lag, followed by a viral flu and a huge load of work backlog, other events out of her control...

The last straw was when Dish Network slapped her with a bill that was 3 times what she normally paid, so of course she rang them up and blew a gasket...they gave her  a conciliatory credit to the account and a half-assed explanation which left her fuming . So she wasn't too surprised when  this heavily accented guy (  he was Indian with the name Martin  ;-) ) called from the Dish Network Customer Loyalty department the next day with a blazing hot deal ( prepay 6 months and you will get 12 months free plus 2 channels free). She was suspicious that the deal was too good to be she asked him why she should believe him, he gave her details on the account (credits that had happened the day before and she couldn't view), turned off Auto Pay, added Zee and HBO channels on the fly to her she believed and he said - we are trying to promote a new billing method - Green Dot Money Pack...she realized 15 minutes after providing the scratch number that she had been lost was wisdom gained.

But a few hypotheses here :
  1.  Dish Network has incredibly lax security measures
  2. This was definitely an inside job from a call center - otherwise how was the person able to see credits not posted to my account and add channels on the fly
  3. - if a deal  seems too good to be true, there is always a catch

Lesson learnt: (Note to self) -  If the deal seems too good to be probably is. I am now $200 lighter but I see it as $200 wiser. I of course blame Dish Network for abysmal customer service, incredibly low security checks and total disorganized chaos ( they don't do what they say and they do what they don't say). However, for all the beating that I am giving Dish Network, at the end of the day I put my hands up in the air and say "Mea Culpa" much for the street smart, savvy, totally infallible person who is now someone who has just been scammed.

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